Legal information
Cancellation and refund policy
The subscription, credit, and correction policy for GCE Outreach.
Cancellation
Cancellation takes effect at the end of the current paid subscription period. Access and unused included credits remain available through the paid period, subject to account standing and the service terms. Customers can manage cancellation through the Stripe Customer Portal or the private support channel.
Refunds and corrections
We do not provide routine prorated refunds after service access or credits have been delivered. Duplicate charges, billing errors, and refunds required by applicable law are reviewed and corrected.
Credits
Included credits refresh according to the active catalog and are not cash. Purchased credit packs are not transferable and remain usable only while the associated subscription is active unless the catalog expressly states otherwise. Failed provider calls or automated-invalid output release reservations according to the product rules.
Past-due accounts
Past-due accounts retain sign-in, reading, formula-safe export, and erasure access, but cannot start chargeable AI generation or enrichment until billing is restored.
Taxes
Automatic tax collection is currently disabled. We will enable collection only after applicable registration or qualified professional tax advice supports doing so. Customers remain responsible for taxes they owe unless applicable law requires us to collect them.